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MyChart Frequently Asked Questions

What is MyChart?

MyChart offers patients personalized on-line access to portions of their medical records. It enables you to use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

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Is there a fee to use MyChart?

No. MyChart is a free service offered to our patients.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to login and create your own user ID and password.

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Is my activation code my user ID?

No, your activation code is not your MyChart ID or password. You will use the activation code only once to log into MyChart for the first time. (The activation code will expire after you have used it or after 60 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

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My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, email us at helpdesk@memorialhealth.com or you can call our MyChart Patient Support Line at 1-912-350-8321.

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Can you send me a new activation code, as I have lost it, let it expire, or did not receive it?

Contact us at helpdesk@memorialhealth.com and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

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I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 1-912-350-8321 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Why are certain test results not shared electronically via MyChart?

Your doctor’s office determines which test results may be accessed through MyChart. Certain test results (for example, test results of a very sensitive nature or that require consultation with your doctor’s office) are not available through MyChart.

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When can I see my test results in MyChart?

Generally, test results that are released by a doctor's office to MyChart are posted 1-12 days after your doctor has reviewed the test results. The precise timing depends on events largely beyond our control.

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If some of my health information on MyChart is not correct, what should I do?

Contact your doctor’s office and inform them that the information is not correct.

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If I send a message to my doctor’s office, when can I expect a reply?

Our goal is to send a reply within 1-3 business days. Please note that MyChart should not be used for urgent situations. If the situation is urgent or requires immediate attention, please call your doctor’s office, go to the emergency room, or dial 911.

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Can I view a family member's health record in MyChart?

Sometimes, depending on the family member’s age, competency, and other factors. This is called proxy access. To seek proxy access for a family member, you must fill out a Proxy Consent Form and take it to the doctor’s office of the patient for whom you are seeking proxy access. Proxy access allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member.

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Can I ask questions regarding a family member from my MyChart account?

No. MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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What security measures are included in MyChart?

Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are logged on to our Website.

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What is your Privacy Policy?

Please review our Privacy Policy, available at http://www.memorialhealth.com/about/privacy.aspx.

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I was logged out of MyChart, what happened?

While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart as a security precaution. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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Who do I contact if I have further questions?

Please call your doctors office with any questions.

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